Return Policy

↩️ RETURN POLICY

We stand behind the quality of every Varanyah piece. However, to maintain fairness and protect against misuse, we have a clear return policy.

Our Return Policy

• We do not accept returns on jewellery orders, except in case of manufacturing defects or damage during transit.

Exception: Defective or Damaged Products

If you receive a defective or damaged product, we will process a refund only if:

Mandatory Requirement:

📹 Unboxing video is compulsory

You must record a clear, uninterrupted video while opening your Varanyah package. The video should show:

• The sealed package with our branding visible
• The process of opening the package
• The contents inside, including the jewellery and packaging

Without the unboxing video, refund requests cannot be processed. This policy protects both you and us from fraudulent claims.

How to Raise a Return Request

• Record your unboxing video at the time of delivery
• Contact us within 48 hours of receiving your order at support@varanyah.com or WhatsApp 09179261835
• Share the unboxing video along with clear photos of the defect/damage
• Our team will review your request within 2-3 business daysIf approved, we will process your refund within 7-10 business days.

 

Important Notes

• Refunds are issued to the original payment method only
• Shipping charges (₹100 or ₹200 for COD) are non-refundable
• COD advance payments (₹1,000) will be refunded if the defect claim is approved
• Refunds do not apply to normal wear and tear, accidental damage, or change of mind

💡 TIPS FOR A SMOOTH EXPERIENCE

Before You Order:

• Double-check product details: size, color, plating type
• Read care instructions on each product page
• Contact us with any doubts — we love helping you choose!

At the Time of Delivery:

• Record an unboxing video — it's your insurance
• Inspect your jewellery immediately upon delivery
• Report any issues within 48 hours

After Your Purchase:

• Store jewellery in the velvet pouch provided
• Follow care instructions to keep your pieces beautiful for years
• Share your joy! Tag us @varanyah on Instagram

📞 NEED HELP?

We're here for you. Reach out anytime:

Email: support@varanyah.com
WhatsApp: [+91-9179261835]
Instagram: @varanyahofficial
Customer Support Hours:
Monday - Saturday: 10:00 AM - 6:00 PM IST
Sunday: Closed

💝 OUR PROMISE TO YOU

At Varanyah, every piece of jewellery is crafted with care and sent with love. We're committed to making your experience beautiful — from browsing to unboxing. Thank you for choosing us to be part of your special moments.

With love and tradition,
Team Varanyah